X-Rite Optix XR and Monaco EZColor Work With 64-bit Windows 7

by Alan Haynes / PhotoCitizen on April 26, 2010

You just installed the 64-bit edition of Windows 7. Now,  you want to calibrate your monitor. But your ancient Optix-XR color calibrator and Monaco EZColor software won’t install. Looks like you need to spend a couple hundred bucks more on new color calibration equipment. Or do you?

You may also be interested in my article, “Monaco EZ Color and Optix-XR Works with Windows Vista and a New Driver.”

Monaco EZColor 2.6.5 and Optix XR DTP94 DO work with Windows 7 64-bit.

Persistence Pays Off

If you call X-Rite technical support, you’ll be told flat out that the Optix XR will not work with the 64-bit version of Windows 7. If you visit their website, you’ll be given a glimmer of hope, but no real solution. I didn’t try the workaround mentioned there because it’s not necessary.

I’ve personally used the method I describe below to successfully install the Optix XR and EZColor on computers running Windows 7 Home Premium (64-bit and 32-bit versions) and 32-bit Windows Vista. I’ve been told that it also works on the 64-bit version of Windows 7 Professional. So, no matter which version of Windows 7 or Windows Vista you use, the truth is the X-Rite Optix XR and Monaco EZColor 2.6.5 software will work.

Note: the software downloads mentioned here are free, but in order to use the latest version of EZColor (version 2.6.5), you’ll need your serial number from that version or from your old version 2.5 of EZColor.
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How Not to Install the Optix XR Driver

Installing the Optix XR driver and the EZcolor software will be pretty straight-forward for anyone with a new computer running Windows 7. And, if you’ve upgraded your old machine to Windows 7 by using Windows 7’s Custom (advanced) option where your old hard drive is wiped clean before Windows 7 is installed, it should be just as easy.

In my case, I upgraded from Windows Vista using the upgrade option in Windows 7’s installer. That option leaves all of your old files and programs in place which  saves a lot of time,  but introduces a few problems of its own. More about this later.

Because of a few upgrade-related problems, I spent hours installing the Optix XR and EZColor software on my computer, so before I tell you how to succeed in installing the Optix XR driver, let me show you a few ways to fail. You may have better luck.

Optix XR Installation: Device driver software was no successfully installed. Strike 1: driver install failed

The obvious first step was to plug the Optix XR DTP94 into a USB port on my new Windows 7 machine. Obvious, but flawed. Windows 7 attempts to locate the correct driver and, after a few seconds, it reports that the “Device driver software was not successfully installed.” Strike one.

Optix XR DTP-94 in Windows 7 Device Manager Strike 2: Device Manager

Strike two: I went to Windows’ Device Manager. (In the Control Panel, choose Hardware and Sound, then under the Devices and Printers section, choose Device Manager.) There I found the device called X-Rite DTP94 under the Other Devices section with a big yellow exclamation mark next to it indicating it was not functioning properly. I right-clicked on X-Rite DTP94 and chose Update Driver Software. Then I chose Search Automatically for Updated Driver Software. It didn’t find any, so it failed again.

Windows found driver software for you device but encountered an error while attempting to install it. X-Rite DTP94 Strike 3: Failed again

Finally, I went back to the Device Manager, uninstalled the X-Rite DTP94, and told it to Scan for Hardware Changes (or you could just restart the computer). It found the DTP94, but again failed to install any driver for it. Strike three – I’m outta here!

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Step-by-Step: Installing the Optix-XR Hardware

Follow these instructions to get your Optix XR DTP94 and EZColor software to work with 64-bit Windows 7:

    1. Start by downloading the correct driver software from the X-Rite website. It’s called “Unified 32 & 64-Bit Drivers, 98, 2000, XP, & Vista, version″ dated 1/10/2007. The actual file name isX-RiteUSB_v3100.zip. Click the link to go to X-Rite’s website to get the file. Click on the words PC Version to start the download. Save it to the Downloads folder on your computer (or any other convenient spot).
Unzipping Optix XR driver software Extract X-RiteUSB_v3100.zip
    1. Once, the file is downloaded, navigate to the Downloads folder and unzip it by right-clicking on X-RiteUSB_v3100.zip and choosing Extract All… from the pop-up menu. Another window will pop-up asking you where you want to save the extracted folder. Leave it at its default which will place it in the same folder as the original zipped file. Make sure you place a check mark in the box next to Show extracted files when complete. This will make it easier to find the extracted files later. Click on Extract.
    2. Next, you may see a window that says, “Do you want to copy this folder without encryption? A problem has prevented this folder from being encrypted.” I’m not sure why this comes up, but the folder does not need to be encrypted, so click Yes to make it go away and continue with the extraction. If you don’t see the encryption message, carry on with the next step.
    3. Now, plug the DTP94 into one of your USB ports. With luck, your computer will notify you – via a pop-up balloon at the lower right of your screen that it is “Installing Device Driver software.” With even more luck, after a few seconds, another balloon message will inform you, “X-Rite DTP94 Device driver software installed successfully.” If you see that message, you’re done with the Optix XR hardware installation and can move on to installing the EZcolor software. My laptop, running a fresh installation of the 32-bit version of Windows 7 successfully installed the driver. My upgraded 64-bit desktop machine did not.
    4. If you don’t see the “driver software installed successfully” message, you have some more work to do. Go to Windows’ Device Manager as explained above.
    5. Once you’re in the Device Manager, you’ll find X-Rite DTP94 in the Other Devices section. It will have an icon next to it showing an exclamation point on a yellow background. That icon indicates the device is not working (remember, the driver was not found when we tried to install it earlier.)
Update driver software for X-Rite DTP94 in Windows 7 Device Manger Update driver software
    1. Right-click on X-Rite DTP94 and, from the pop-up menu that appears, choose Update Driver Software.
    2. Click on Browse my computer for driver software.
    3. Browse to the folder where you unzipped the downloaded driver file. This would normally be in your Downloads folder. There, you should find a folder called X-RiteUSB_v3100. Click once on that. You don’t have to dig any deeper into that folder even though there is another subfolder within the X-RiteUSB_v3100 folder. Just click once on X-RiteUSB_v3100 to highlight it and click OK.
Browse for software driver on your computer and include subfolders Browse for driver
    1. Now you’re back in the window called Browse your computer for driver software. Make sure there is a check-mark in the box next to Include subfolders, then click the Next button.
    2. Windows will tell you that it is “Installing driver software.”
    3. You’ll probably immediately get another pop-up box warning you that “Windows can’t verify the publisher of this driver software.” Ignore the warning and click on Install this driver software anyway. If you don’t see this warning, continue with the next step.
Optix XR DTP94 driver updated successfully. Now you're done with the hardware. Update successful
  1. Now, installation continues and, in a minute or so, you’ll see “Windows has successfully updated your driver software.”
  2. Click Close and you’re done. Now it’s time to install the EZColor software.

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Step-by-Step: Install Monaco EZColor 2.6.5 Software

The Monaco EZColor software is just as easy to install as the Optix XR driver. With my upgraded computer, I ran into a bit of trouble unrelated to the EZcolor software which I’ll explain below. For you, with your shiny new machine, it should go like this:

    1. Download EZColor 2.6.5 from the X-Rite website using this link: EZColor265.exe. Click on the words PC Version to start the download.
    2. Once the download completes, double-click on EZColor265.exe and you’ll probably get a Windows Security Warning asking you, “Are you sure you want to run this software.” Yes you are, so click on Run.
    3. Now, you’ll get a WinZip Self-Extractor window telling you that it will extract files to a folder called C:\EZ265. Click OK.
    4. Next, another WinZip window pops up. Don’t change anything, just click the Unzip button.
    5. The files will be unpacked and in a few seconds, you’ll see a window telling you that “175 file(s) unzipped successfully.” Click OK.
    6. Now, a Notepad window will open with six instructions telling you how to proceed. But that’s my job, so close that window and any other windows you have open.
    7. We need to navigate to the new EZ265 folder on our C: drive. From the Windows Start button, click on Computer. Next, double-click on your C: drive and you’ll see the EZ265 folder.
Double-click on setup.exe to start the EZColor 2.6.5  installation Setup.exe
    1. Open the EZ265 folder, then open the Installer subfolder, and you’ll see several files listed.
    2. Double-click on setup.exe. There are five files that begin with the word setup, so if your computer doesn’t show the suffix (the .exe), make sure you find the right one. You’re looking for an Application file with the file description, setup.exe. Hover your mouse pointer for a second over each of the setup files until you find it.
    3. Choose your preferred language and click Next.
    4. You’ll eventually see a window welcoming you to the Installshield Wizard. Click Next.
    5. On the ReadMe window, click Next again.
    6. You’ll have to agree to the software license by clicking Yes.
Enter your name and serial number in the Customer Information window Customer information
  1. Now, we’re at the Customer Information window. Here you’ll type in your User Name, Company Name and Serial Number. Enter anything you like in the first two fields, but make sure you type your old EZColor serial number in the last one. Then click Next.
  2. Now you’ll be asked to “Choose Destination Location”. Don’t change anything, just click Next.
  3. You’ll be asked to “Select Program Folder.” Leave it alone. Click Next.
  4. Finally, the software will begin to install and you’ll see the Setup Status window. After a minute or so, that window will be replaced by a window telling you, “Installshield Wizard Complete.”
  5. Click Finish and you’re done.

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Calibrate Your Monitor

You'll find the EZColor folder in the All Programs section of the start menu X-Rite folder in the Start menu

To use the software, plug in your Optix-XR colorimeter and, in your Windows Start Menu, go to All Programs. Find the new X-Rite folder, open that up and click on EZcolor 2.6.5. The program starts and works the same way as it did in Windows XP and Windows Vista.

Monitor calibration works beautifully, but I haven’t tried to calibrate a scanner or printer with EZColor, so I’m not sure if it will work for those devices.

If you need a printer profile, you should download one for free from the manufacturer of your paper or your printer. Otherwise, have a custom profile made by someone who owns, and knows how to use, a spectrophotometer. It will be much more accurate than anything you can make at home with EZColor. I have mine made for $40 each by John Watts at Watts Digital Imaging. It’s money well-spent.
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Odd Behavior

Your installation will probably go smoothly. If it does, you can skip this section. But I ran into a few oddities that I’ll share with you in case something similar happens to you.

If you have upgraded your computer to Windows 7 from an older version of Windows (XP or Vista), you may need to uninstall your old copy of EZColor 2.6.5 and reinstall it. The same thing with any old Optix XR driver. First, try following my instructions above. If that doesn’t work, then uninstall the old stuff and try again.

To uninstall EZcolor, go to your Control Panel and, under the heading Programs, you’ll see a link to Uninstall a program. Click that and wait a minute or so while Windows lists all the programs loaded on your computer. Then, scroll down until you find EZColor 2.6.5. Right-click it and choose Uninstall from the pop-up menu. Another window will pop up to give you a second chance to change your mind. Click its Uninstall button and, once the uninstall is done, click Finish.

To uninstall an old Optix XR driver, plug your Optix XR DTP94 into a USB port. Go to the Device Manager as explained above. Right click on X-Rite DTP94 and on the pop-up menu, choose Uninstall. The next window asks you to confirm your choice. On that window, there is also a check box next to the words Delete the driver software for this device.  Click on it to place a check mark in the box and then click OK. The device and its driver software will be uninstalled. Now, your machine has no trace of the old software. A new installation should work.

I ran into one other oddity when installing the EZColor software. It’s doubtful that you’ll experience the same problem, but just in case, here it is.

Setup has experienced and error. Error Code -6001. Error -6001

I got an error message in a pop-up window with the title InstallShield Wizard. It said that “Setup has experienced an error.” Then it mentions a few things I should do before re-running setup. At the bottom, it says, “Error Code -6001.” It turns out that error is related to the InstallShield software that many manufacturers, including Monaco, use to make their software simple to install.

The trouble has to do with an old version of the InstallShield software that was still on my upgraded computer. I had to remove an old folder from my computer to fix it. Here’s how:

Go to C:\Program Files (x86)Common Files\Installshield\Professional\Runtime and rename the folder called "10" to "10_orig" or just delete it. Rename or delete the “10” folder
  1. Navigate to the InstallShield folder at C:\Program Files (x86)\Common Files\InstallShield\Professional\RunTime. The easiest way to get there is to click on Computer in your start menu. Then copy the text I just mentioned (from C: to RunTime) and paste it into the field at the top of the Computer windows where it now says >Computer>. Hit your keyboard’s Enter key and you’ll be at the right spot.
  2. You’ll see a folder with the name, 10. Depending on which other versions of InstallShield you’ve used over the years, you may also see folders named 9 and 11. Delete the 10 folder (or just rename it to 10_original, if you’re afraid to delete it).
  3. Now, you can try installing the EZColor software again and it should work – you won’t see the Error 6001 again.

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What If It Still Doesn’t Work?

I can’t guarantee that these methods will work for everyone. So, if you’ve followed my instructions, but it still doesn’t work, you have a couple of alternatives.

You don’t have to install the EZColor software. A company called Integrated Color Corporation makes an up-to-date replacement called ColorEyes Display Pro. I haven’t tried it, but it has received several glowing recommendations. You can buy it for $175, but they offer a free 10-day trial here. They say it works with the DTP94, so you won’t need to buy any new hardware.

The other option is to buy a whole new color calibration system. I’ve checked into these things and I’d buy the X-Rite i1 Display Pro for about $250. (Although some places use the term “Eye One,” the correct name according to X-Rite is “i1.”)   Although it is no longer in production, you may still be able to find the less expensive, but fully capable X-Rite i1 Display 2 for about $150.

If you also want to create your own printer profiles, the only accurate way to do it is with a full-blown spectrophotometer. The X-Rite ColorMunki Photo calibrates monitors, printers and projectors.

If you’re mad at X-Rite for not supporting your old Optix-XR, you can try one of DataColor’s Spyder 3 products.

Recommended Color Calibration Products
 X-Rite Eye One i1 Display Pro at Adorama X-Rite i1 (Eye One) Display Pro
 X-Rite ColorMunki Photo at Adorama X-rite ColorMunki Photo
 X-Rite ColorMunki Display at Adorama X-Rite ColorMunki Display
 DataColor Spyder 3 Studio SR from Adorama Datacolor Spyder 3 Studio SR
 DataCoor Spyder 3 Elite at Adorama Datacolor Spyder 3 Elite
Check current price at Adorama or Amazon

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If you’d like to share your experiences with Optix-XR or EZColor and Windows 7, or ask a question, please leave a comment below.

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